Cane’s take

September 11th, 2007

 

The ever-cantankerous-but-probably-a-decent-guy-in-real-life Mike Cane has published part one of "The Palm Foleo Disaster." There are many, many words there, discussing Palm's mistakes in marketing the Foleo and their decision to kowtow to the geekblogs.

In response to Engadget's big, bad open-letter, particularly the section calling for Palm to "stop wasting money on the Foleo - we know this isn't going anywhere," Cane writes:

There are many people on the Internet — aside from the Linux fringe — who are earnest in their desire to buy the Foleo. Potential customers — the market for products — suddenly don’t matter? Jeff Hawkins was pleased by the personal reactions he received to the Foleo from executives at the D Conference! …

You mean to tell me that people who buy the Foleo won’t start proselytizing it? That they won’t show it to family, friends, coworkers, even total strangers? That people seeing it being used won’t ever ask about it? No blogs will spring up around it? Firsthand reports of real-world usage won’t fly around the Internet? It might sell, in other words, but then die because its happy owners will all keep it a secret?

Great points here, I think. Almost every Foleo hands-on report I read was positive, with some people even saying they had changed their mind after seeing the device.

I continue to believe that there was and still is a significant market for an instant-on device that does a few things well, without the heat, weight, and kludginess of a fully-bloated laptop. And that full keyboard is a must!

4 Responses to “Cane’s take”

  1. Shareif Says:

    Maybe Palm realized that all the people that WERE excited about the Foleo didn’t like its positioning as a smartphone companion. So they had to adjust the software so it can be a stronger standalone device.

    Oh, and as for the Engadget letter… nowadays E is only worried about building their massive link network and selling high-dollar ads. The snark is gone, as well as any thoughtful commentary. The open letter was a rehash of Palm user frustrations from the last few years. And Engadget gets the credit for it!

  2. Noth Says:

    Listening to the gadget fans was THE major mistake. Potential customers who will use the product and buy the upgrades are what count, not kids who will jump to the next shiny platform in three months time. It sounds very much like the mistake Nokia made with the E90 communicator ( see this link for a nice piece of analysis that applies nicely to Palm, except the Foleo wasn’t released: http://www.theregister.co.uk/2007/08/02/nokia_new_coke/page2.html ).

  3. Kay Says:

    I think he could have written the same editorial using a couple thousand fewer words.

  4. Mack Says:

    now, now… let the man rant…

    I agree with Noth’s comment. The gadget kiddies are the last market in the world that would understand the Foleo… And Palm CAVED to them.

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